Refund Policy

At Michaels Western Wear & Shoe Repair LLC, customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you are dissatisfied with your purchase or service, please review our refund policy outlined below.

Returns and Exchanges

  • Eligible Items: We accept returns or exchanges for unworn, unused, and undamaged items purchased from our store within 30 days of the original purchase date. All original tags and packaging must be intact.
  • Non-Returnable Items: Custom footwear, personalized items, and special orders are non-returnable and non-refundable. This includes any item that has been altered or modified at your request.
  • Return Process: To initiate a return or exchange, please bring the item and the original receipt or proof of purchase to our store. If you are unable to visit us in person, please contact us at boots4less@outlook.com to arrange for a return by mail.

Refunds

  • Eligibility: Refunds will be issued for eligible returned items in the original form of payment. Shipping costs are non-refundable.
  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund has been processed.
  • Refund Exceptions: If the returned item shows signs of wear, damage, or alteration, we reserve the right to refuse the refund or issue a partial refund.

Shoe Repair and Custom Footwear Services

  • Service Satisfaction: We stand behind the quality of our shoe repair and custom footwear services. If you are not satisfied with the service provided, please contact us within 7 days of receiving your repaired or custom footwear. We will work with you to resolve the issue, which may include adjustments or corrections.
  • No Refunds on Services: Please note that due to the personalized nature of shoe repair and custom footwear services, we do not offer refunds on these services. However, we are committed to ensuring you are satisfied with the final product.

Gift Cards

  • Non-Refundable: Gift cards purchased from Michaels Western Wear & Shoe Repair LLC are non-refundable and cannot be exchanged for cash.

Sale Items

  • Final Sale: All items marked as “Sale” or “Clearance” are final sale and are not eligible for return, exchange, or refund.

Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at boots4less@outlook.com. We will arrange for a replacement or a refund as appropriate. Please provide photos of the damage or defect to expedite the process.

Contact Us

If you have any questions about our refund policy, please do not hesitate to contact us: at boots4less@outlook.com

 

We appreciate your business and are here to help ensure you are fully satisfied with your experience at Michaels Western Wear & Shoe Repair LLC.

This Refund Policy outlines the conditions and processes for returns, exchanges, and refunds, providing transparency and building customer trust.